All sales for goods and services made by PC Help at Home are subject to these standard Terms & Conditions, except where agreed otherwise in writing.
“Our”, “Us” and “We” refers to the seller (vendor) whose trading style appears on your order and invoice. “You” and “Your” refers to the original company, organisation or individual who purchases goods and/or services directly from us. “Reseller” refers to any person or company who purchases items for resale onto a third party. “Consumer” refers to any person who is acting for purposes which are outside his trade, business or profession. In all cases, for ‘he’ read ‘he or she’.
You and We are protected by statutory (legal) rights, according to the laws of England and Wales or any European Legislation which applies in England. Where statutory legislation exists, or new legislation comes into force, your and our statutory rights are not affected by anything within these terms, and those rights take precedence over these terms. Where any part of these terms is over-ridden by legislation, all other terms still apply. Any order placed with us is subject to acceptance.
We will do our up most to conserve the data and 95% of the time data is safe however we will not be held responsible for loss of data on any serviced products (we recommend you back up before you ask us to repair or ask us to back up for you).
Although relatively uncommon, sometimes when we open a device I.E. a mobile phone that has been dropped other faults can become apparent, although not necessarily obvious before inspection. We cannot be made responsible for the further costs entailed for this repair.
1. PRICE :
All prices quoted exclude carriage (where applicable) and VAT, unless otherwise specified, which will be charged at applicable rates and added to the invoice total at the time of submission. Any costs omitted or corrections to your invoice will be invoiced or credited at a later date. Please notify us within 48 hours if you believe your invoice to be incorrect and we will look into the matter. Our pricing is subject to change at any time without prior notification. If a price has risen, we will advise before proceeding with an order if you have specified a different price on your order or agreement to proceed. We will be bound by all statutory taxes and fees and will re-submit quotations according to changes to any statutory fee changes such as a rise in VAT.
2. ESTIMATES FOR REPAIR
The Contract will be made when We commence Repair Services after You or an authorised representative has instructed Us to undertake the Repair Services set out in Our quotation or notified verbally.
Repair Services shall be carried out with reasonable care and skill and so far as reasonably and economically possible in such a manner as to comply with the manufacturer’s technical specification where such information is available. We will notify you at all stages of the repair as to the suitability of all such components, parts and equipment.
We reserve the right not to effect repairs upon Equipment which in Our view has been improperly used or cannibalised or poses a risk to a person health and well being. We reserve the right to replace the whole or any parts or accessories of the Equipment and to use second user or reconditioned parts Where the Equipment is irreparable or beyond economic repair We may offer alternative Goods subject to Your agreement. We will advise you of any changes or variances to our original quotation.
Where hardware is replaced we will endeavour to backup your data but we will not be held responsible for data loss due to defective equipment or replacement of defective equipment. You are strongly recommended to implement a data backup strategy which we can adivse you on.
We will not be held liable for any damages whatsoever whether direct or indirect (including any liability to any third party) resulting from the loss of or damage to data of software application occurring as a result of the Repair Service whether such loss or damage is caused by Our negligence or otherwise howsoever.
3. PAYMENT :
The Customer shall pay directly on completeion of the repair in a manner we shall instruct upon. We accept payment by cash, or credit card (not American Express) and may take BACS payments for business users ONLY where notified in advance of any repairs or visits by our technicians and with prior written agreement. If a credit facility is offered, payment must reach us within 30 days of invoice (except where agreed otherwise in writing). If there is an agreed Purchase Order then payment must reach us within 30 days of invoice date.
If the Customer fails to pay promptly then any any agreed discounts will be negated and forfeited by the Customers and our full rate will apply. The Customer shall pay all accounts in full and not exercise any rights of set off or counter claim. We reserve the right to terminate a Customers account should the pre conditions not be adhered to.
4. OVERDUE PAYMENT :
We reserve the right to charge interest on all overdue balances at 5% per month compounded until the date payment is received in full or alternatively, at our discretion, in line with legislation relating to late payment of commercial debts. Interest is charged from the invoice date onwards if payment is not received within 30 days (or as agreed otherwise in writing). And will become immediately due upon default of payment.
5. DEBT RECOVERY COSTS :
All costs, charges and expenses incurred by us in recovering any debt shall be paid by you. If a payment made by cheque is refused , you shall be liable for all reasonable costs incurred as a result.
6. TITLE :
All goods remain our property until such a time as they have been paid in full, as per all invoices issued by us for those goods. Goods supplied may not be resold by you until they have been paid for in full, unless the new purchaser is made aware that title remains with us until we have been paid in full.
7. WARRANTIES & SUPPORT:
All new goods sold by us are covered by a warranty of 12 months, or that required by applicable law. Used products (including refurbished, second-hand and ex-demo products) will have a warranty of 90 days, except where otherwise specified. Examine the specific product’s warranty for details of what type of faults or breakdowns are covered. For any warranty claim, you must have your original invoice. Any extended warranty offered by a manufacturer beyond the 12 months does not form part of your contract with us, though we may handle it on the manufacturer’s behalf. Do not attempt to repair, modify or open any product unless specifically advised by us to do so as this will invalidate the warranty. You need your proof of purchase (invoice) for all other support issues. The warranty runs from the original invoice date onwards. If a fault does develop or is found, this must be notified to us promptly.
We endeavour to provide technical support and online facilities to assist / enhance your usage of the products purchased from us, however such supply / provision is provided as a courtesy only and not included in your contract with us and may be withdrawn or refused at any time. Should you have cause or reason to return to us , with our agreement , the goods or services that we have offered , because we have not rectified the original repair then we will collect the item, repair it and deliver it back to you at no cost to yourself
Missing parts, physical damage, modification, attempted repairs or any misuse (unless attributable to us), shall void the original warranty or ninety (90) day (unless another period is specified) repair warranty and any subsequent repair will be quoted for when the Item has been received from the Customer
8. GOODS SUITABILITY:
It is your responsibility to ensure that the correct goods and correct model are ordered for your purposes. In some circumstances, the capability we specify/advertise of the product may not match that of the manufacturer’s or other vendor’s published specifications elsewhere, often due to international variations. This may also apply to specifications listed within any packaging and user guide/manuals supplied which may not apply to your particular product, either due to product development, varying models, specification change or local variations. We cannot guarantee that the product will continue to work correctly during your ownership if your original environment changes, for example if your location or other hardware is altered (by you or a third party supplier) such that it is no longer compatible with the product.
9. CREDIT CHECK:
We reserve the right to liaise with credit reference in the process of credit card payment especially and other agencies with regard to your status and submit information accordingly and in line with relevant legislation. We also reserve the right to refuse any unexecuted order, without giving a reason. Certain products may only be available to qualifying persons or persons in particular geographical areas.
Please be advised that for staff training purposes as well as your and our own security, we may record telephone calls to / from us and such recordings and emails may be supplied to law enforcement or anti-fraud agencies if required to do so .
11. FORCE MAJEUR:
If we are unable to attend by some cause that is totally outside the control of PC Help at Home, its agents or staff then every effort will be made to notify the Customer as quickly as possible. The Customer shall have no redress for a refund or ancillary charges and will allow such extra time for the service to be carried out.
We reserve the right to transfer any debt to us or other elements of our contract with you, or other liabilities in part or whole to a third party, any such assignment or transference will maintain all existing contractual terms. This may include the use of a factoring or other finance company for the assignment of your debts to us. All existing liabilities from us to you, and vice versa will remain valid, including any warranties or service agreements.
13. EXTENT OF LIABILITY:
The Company shall have no liability to the Customer for any loss or damage of any nature arising from any breach of any express or implied warranty or condition of the Contract or any negligence, breach of statutory or other duty on the part of the Company or in any way of or in connection with the performance of or failure to perform the Contract except for death or personal injury resulting from the Company’s negligence, and expressly stated in these conditions.
If the Customer establishes that any Goods or Services have not been delivered, have been delivered damaged, are not of the correct quantity or do not comply with their description the Company shall, at its option, replace with similar Goods or Services any Goods or services which are missing, lost or damaged or do not comply with their description, allow the Customer credit for their invoice value or repair any damaged Goods or Services.
If the Customer establishes that any Goods or Services are defective the Customer must return those Goods or Services forthwith, at its own cost, to the Company which will be repaired or replaced at the Company’s discretion and according to manufacturers warranty. If the Goods or Services can not be replaced or repaired within 3 months of the Company’s receipt thereof the Company may credit the Customer in part or in full at it’s own discretion.
If the Customer returns to the Company any Goods or Services for repair and some are found to be fault free then the Company may, at its own discretion, charge the Customer for its reasonable handling costs.
The delivery of any repaired or replacement Goods or Services shall be at the Company’s premises or other delivery point specified for the original Goods or Services.
Where the Company is liable in accordance with this condition in respect of only some or part of the Goods or Services the Contract shall remain in full force and effect in respect of the other or other parts of the Goods or Services and no set-off or other claim shall be made by the Customer against or in respect of such other or other parts of the Goods or Services.
No claim against the Company shall be entertained for any defect arising from any design or specification provided or made by the Customer or if any adjustment’s, alterations to other work has been done to the Goods or Services by any person except the Company.
The Company shall not be liable where any Goods or Services the price of which does not include carriage are lost or damaged in transit and all claims by the Customer shall be made against the carrier. Replacements for such or lost or damaged Goods or Services will, if available, be supplied by the Company at the prices ruling at the date of despatch.
In no circumstances shall the liability of the Company to the Customer under this condition exceed the invoice value of the Goods or Services
BY PLACING AN ORDER WITH US, YOU ARE BOUND BY THESE TERMS UNLESS AGREED OTHERWISE IN WRITING.
ALL STATUTORY RIGHTS APPLY AS PER THE STATUTE OF THE UNITED KINGDOM AND EUROPEAN UNION WHERE APPLICABLE. YOU SHOULD KEEP A COPY OF THESE TERMS.
iTouch and iPhone Ipad Disclaimer
The iPod iPad iTouch and the iPhone contain delicate and sensitive materials. The Logic Board inside these devices is very sensitive to any movements or repairs. In addition, problems with the Logic Board can be intermittent and problematic symptoms may not exhibit upon initial examination. By agreeing to have PC Help@Home (Tech-Shed) technicians diagnose and/or repair the iTouch or iPhone ipad, the customer acknowledges that there is a small chance the device may become unresponsive or cease to power on. Therefore, the customer releases PC Help@Home (Tech-Shed) from any liability.
In the event that an iTouch or iPhone becomes unresponsive as a result of the technician’s diagnosis or attempted repair, we will refund any repair charges.
If your device is capable of storing software programs, applications, songs, video or picture files, it is important to protect its contents against loss or possible operational failures during repair work. Before delivering the device for diagnosis or service it is your responsibility to keep a separate backup copy of the contents, remove all personal information and data that you want to protect and disable any security passwords or include any passwords with your device.
90 Day Warranty on all device parts and repairs
Repairs of any device conducted by Tech-Shed (PC Help@Home) are covered under our 90 Day Parts & Labor Warranty unless otherwise noted on the invoice. If you have any issue with a repair within the first 90 days please contact us and we guarantee that we will correct the problem in a timely manner. This warranty is limited to the parts in the device that Tech-Shed (PC Help@Home) has repaired or replaced.
Reckless use or abuse of your device will terminate this warranty. Reckless use consists of exposure to extreme cold or heat, water damage, over charging through use of a docking station, impact damage, or any other situation above and beyond normal wear and tear.
Through inspection, the technicians can determine whether the device has experienced damage outside of the repairs made by Tech-Shed (PC Help@Home) Any such damage will void the 90 Day warranty. Additionally, the 90 Day warranty will be voided if the technicians detect tampering to the device.
Legal – Your privacy matters.
Tech-Shed (PC Help@Home) is dedicated to protecting the privacy of our consumers. In order to supply a safe and secure experience we will make every attempt to guarantee that your information remains confidential and is used only for the purposes of repair only.